{"id":272,"date":"2020-09-17T22:41:00","date_gmt":"2020-09-17T22:41:00","guid":{"rendered":"https:\/\/www.gosfordfinanceandloans.co.uk\/?page_id=272"},"modified":"2022-10-26T18:39:21","modified_gmt":"2022-10-26T17:39:21","slug":"tcf-policy","status":"publish","type":"page","link":"https:\/\/www.gosfordfinanceandloans.co.uk\/?page_id=272","title":{"rendered":"TCF Policy"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Rural-Finance\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Treating Customer Fairly Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Introduction<\/strong><\/p>

Rural Finance Limited expects customers interests to be at the heart of how we do business. Customers expect to get financial services and products that meet their needs from companies that we and they can trust.<\/p>

Rural Finance Limited will demonstrate that we are consistently delivering fair outcomes to consumers by taking responsibility for ensuring that it\u2019s directors, employees and Appointed Representatives at all levels are delivering customer outcomes relevant to their business through an established and appropriate culture.<\/p>

These will be delivered through 6 key principles:<\/p>

  1. Rural Finance Limited must pay due regard to the interests of its customers and treat them fairly. However, we should also consider their regulatory obligations under the other principles, which also contribute, to ensuring the customers are treated fairly.<\/li>
  2. Rural Finance Limited must conduct it\u2019s business with due skill, care and due diligence<\/li>
  3. Rural Finance Limited must take reasonable care to organise and control its affairs responsibly and effectively with adequate risk management systems.<\/li>
  4. Rural Finance Limited must pay due regards to the needs of its clients and communicate information to them in a way which is clear, fair and not misleading.<\/li>
  5. Rural Finance Limited must take reasonable care to ensure the suitability of its advice and discretionary decisions for any customer who is entitled to rely upon it\u2019s judgement.<\/li>
  6. Rural Finance Limited must take reasonable care to make sure that clients do not face unreasonable post-sale barriers imposed by firms to change product, switch provider or make a complaint.<\/li><\/ol>

    \u00a0<\/strong><\/p>

    TCF Culture <\/strong><\/p>

    It is only through establishing the right culture through Rural Finance Limited that senior management can convert our good intentions into actual fair outcomes for consumers and ensure that delivery of these outcomes is sustainable.\u00a0<\/strong><\/p>

    \u00a0<\/strong><\/p>

    Behaviour Framework <\/strong><\/p>

    The \u2018behavioural framework\u2019 sets out the management actions that Rural Finance Limited will use to treat Customers Fairly. Rural Finance Limited will use this framework to help assess whether we can demonstrate treating customers friendly. Areas to consider:<\/p>